Terms & Conditions

1. Acceptance of Terms

By accessing or using the duudo website and placing orders, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website. These terms constitute a legally binding agreement between you and duudo.

2. About duudo

duudo is a soft toy and plush merchandise brand operating from:
House No. 1992, Sector Fort Six, Gurgaon – 122003, Haryana, India
Email: hello@duudo.in

3. Products & Pricing

• All products are subject to availability. We reserve the right to discontinue any product without notice.
• Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes (GST) unless stated otherwise.
• We reserve the right to modify prices at any time. The price at the time of order placement will apply to that order.
• Product images are for illustration purposes only; actual product colour and texture may vary slightly due to screen settings or material batches.

4. Orders & Payment

• An order is confirmed only upon successful payment. You will receive an email/SMS confirmation with your order details.
• We accept UPI, credit/debit cards, net banking, wallets, and other methods made available at checkout.
• In the event of a payment failure, please retry or contact us. Duplicate charges will be refunded within 5–7 business days.
• We reserve the right to cancel any order for reasons including stock unavailability, pricing errors, or suspected fraud. Full refund will be issued in such cases.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Please notify us immediately of any unauthorised use.

6. Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Reproduce, distribute, or resell any duudo content or products without written consent
• Attempt to gain unauthorised access to our systems
• Submit false or misleading information during checkout

7. Intellectual Property

All content on this website — including brand name, logo, product images, text, and design — is the exclusive property of duudo and is protected under applicable intellectual property laws. Any unauthorised use is strictly prohibited.

8. Disclaimer of Warranties

Our website and products are provided "as is." While we strive for accuracy, we do not warrant that the website will be uninterrupted, error-free, or free of viruses. Product suitability for a specific purpose is the buyer's responsibility.

9. Limitation of Liability

To the maximum extent permitted by law, duudo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services — including but not limited to loss of data, loss of profits, or personal injury.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana. We encourage resolution of disputes through mutual discussion before approaching a court.

11. Changes to Terms

We reserve the right to revise these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes your acceptance.