Privacy Policy

1. Introduction

duudo ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or place an order with us. By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: name, date of birth (optional)
• Contact data: email address, phone number
• Address data: billing and shipping addresses
• Payment data: processed securely via third-party payment gateways; we do not store your card details
• Technical data: IP address, browser type, device details, cookies
• Transaction data: order history, purchase preferences

3. How We Use Your Information

• To process, fulfil, and deliver your orders
• To send order confirmations, dispatch notifications, and delivery updates
• To handle customer service queries and returns
• To send promotional communications and offers (you may opt out at any time)
• To improve our products, website, and customer experience
• To comply with applicable laws and legal obligations

4. Sharing of Your Information

We do not sell your personal data to third parties. We may share your data only with:

• Payment processors (e.g. Razorpay, Payu) solely to process transactions
• Logistics and shipping partners to fulfil and deliver your orders
• Legal authorities if required by law or to protect our rights

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website features.

6. Data Security

We implement industry-standard security measures — including SSL encryption — to protect your personal data from unauthorised access, disclosure, or loss. However, no online transmission is 100% secure, and we encourage you to take appropriate precautions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Order data is generally retained for 7 years for accounting and legal compliance.

8. Your Rights

Under applicable Indian law (Information Technology Act, 2000 and IT (Amendment) Rules, 2011), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at the details below.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.